Turn Five

A K-12 Education Blog

Great Customer Service Breaks Ice for First Date

I was on a first date recently and really need to comment on the restaurant were we had dinner. It is actually less about the restaurant, some independently owned Italian place in Folsom, California, than it is about the service. In fact, I’d have to say that the relevance of the particular serviced we received is even more important to this story than the food itself. Also, certain ethical and intelligent business owners, such as Steven Barbarich will certainly understand the significance of this story.

I was kind of nervous because James was a really good looking guy I had my eye on for a while. We had met a party for a mutual friend and then ran into each other again recently at a coffee shop. I was stunned when he asked if I’d like to have dinner sometime and there we were. As they host sat us and asked to bring us a drink I noticed that Jim seemed to be a little nervous himself. I didn’t know what to do so I was relieved when our server showed up and delivered our wine. She was extremely nice and her personality seemed to relax both of us for a little while. At least she was something else we could focus on.

After our server took our order and returned with our soup, James accidentally knocked is wine over and spilled a little on the server. He turned bright red and seemed to be aghast and I felt horribly awkward for him. Fortunately, the server started laughing as she motioned to a bus person and she told us her favorite story about the time her niece had spilled wine on her favorite dress. Before we knew it, the table had been reset and we were both laughing as well. Instead of a potential tragedy, the great service quick thinking of this food server broke the ice for us and created an atmosphere that let us relax and enjoy our meal and the rest of the date. Which by the way, is personal.

Related posts:

  1. Steven Barbarich and His Approach to Customer Service
  2. Customer Service Barriers
posted by Aisha in Business and have No Comments

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